Please email us at Info@cnv.com and explain in detail what is wrong with the product. In your email, please send us the product name and number as well as the invoice number for your order. If it is a physical defect in the product, please include pi

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please email us at <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Info@cnv.com and explain in detail what is wrong with the product. In your email, please send us the product name and number as well as the invoice number for your order. If it is a physical defect in the product, please include pictures.&#xA0;<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We will reship the item to you with haste.

What if I receive a defective item?

100% SATISFACTION GUARANTEE AND RETURN POLICY. We stand behind everything we sell. If you are not satisfied with your online purchase, you can return any item for any reason* whatsoever during the first 30 days of ownership. Our customer service repr

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">100% SATISFACTION GUARANTEE AND RETURN POLICY<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We stand behind everything we sell. If you are not satisfied with your online purchase, you can return&#xA0;<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">any item for any reason* whatsoever<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;during the first 30 days of ownership. Our customer service representatives will work with you to find the best solution for your situation by:&#xA0;<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">replacing the original item or providing a refund. Refunds are provided as a store credit or, less 20% processing fee.<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To use our satisfaction guarantee program, email&#xA0;<span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Info@cnv.com<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All product returns require a Return Merchandise Authorization (RMA) number. Customer service representatives will provide shipping instructions.&#xA0;<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Do not repackage the order and return it to the &quot;shipped from&quot; address<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">, request an RMA and follow the instructions provided. Your refund will be processed as soon as your items are received.

What is a Satisfaction Guarantee? How do I return something?

Monday through Friday 9 am - 5 pm EST  For International 1-617-666-7826

Returns

What if I receive a defective item?

What is a Satisfaction Guarantee? How do I return something?